Aquila Center For Cruise Excellence

About

Aquila is a tour operator and trainer based in Canada, with over 35 years in the cruise industry and combined industry experience of 150 years. As a tour operator, we provide shore excursions to the cruise lines that call on Port Saint John, and our model for operations and training our own teams led cruise executives to encourage us to share it with others in the industry. That was more than 10 years ago, and today, Aquila has touched every continent around the world with our training on-site and virtually with our destination and operator partners.

Aquila Center for Cruise Excellence provides the global cruise community with training and plans to raise the level of excellence in their shoreside experiences. With strategic training programs for destination stakeholders and frontline service teams, Aquila is establishing a standard of Cruise Excellence internationally. Aquila provides training programs and plans, workshops, designations and certifications for Cruise Destinations, Tour Operators, Tour Guides and Frontline Service Teams from lessons learned and programs tested in Aquila's "Living Lab" of tour operations, enabling programs that respond to the needs of today's changing industry.

We are honored to be helping establish a standard of excellence for the global cruise community with our work in destinations around the world, and we are proud to be the exclusive training partner of the Florida-Caribbean Cruise Association (FCCA) as well as an executive partner of CLIA.

It is a thrill every time we hear from cruise destination stakeholders around the world that our training has made a difference. We are often told that Aquila's approach to facilitating partnerships, engaging frontlines, and bringing teams together has allowed destinations to maximize cruise opportunities and deliver "wow" experiences. We leave a piece of our heart in every cruise destination partner we work with, and their success is our success.

Keywords

fcca customer service amp frontline training, ace tour operator designation, service excellence 101, storytelling for tour guides, destination excellence, ace attraction designation, tour guide excellence certification, creating a culture of service, strategic training plans, product development packaging excellence workshop, customized training for destinations, cruise 101 online course, fcca customer service frontline training, service excellence covid edition, creating a culture of respect, product development amp packaging excellence workshop, shore excellence for stakeholders, sustainability training, navigating crisis

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