Entercoms, Inc.

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Delivering insights to transform supply chains in a service-driven economy:

We live today in a service-driven economy, where the customer's post-sales service experience is the key to customer retention and long term customer value. But companies have historically underinvested in service supply chains.

Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms' clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.

Entercoms was founded in 2008 on a belief that companies would focus on service supply chains as a competitive differentiator, but that technology alone would not be sufficient to help companies transform their outcomes – technology will need to be supplemented with the right domain expertise and augmented intelligence to drive transformative business outcomes.

Entercoms remains true to its original vision. Entercoms' focus is on bringing leading-edge solutions to market that are built by industry experts for industry practitioners. In the AI-first world of tomorrow, Entercoms' BPaaS delivery model ensures technology and domain expertise form a positive feedback loop, each learning from the other, delivering outstanding value to our end customers.

Keywords

businessprocessasaservice, service supply chain management, operational analytics, service parts management, planning services, field services & support, asset optimization, customer 360, digital service chains, financials, managed services, cloud technology, big data, artificial intelligence, machine learning

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