(CCZ) CONSUMER COUNCIL OF ZIMBABWE

About

Vision
Towards empowered consumers in a fair, safe, and sustainable marketplace by 2030.

Mission
To educate consumers and business and to conduct fair, impartial and accessible dispute resolution for consumers and business.

Core Values
PROFESSIONALISM: " We are guided by professional ethics aimed at building an appropriate corporate culture and creating the right corporate image, driven by professional conduct in our dealings with internal and external stakeholders."

INTEGRITY: " Honest, transparent and responsible manner at all times in discharge of duties"

COMMITMENT: " Committed to attain the highest standards in service delivery for all consumers"

IMPARTIALITY: "Uphold the highest levels of impartiality in discharging our responsibilities in pursuit of our organizational mandate and goals by treating all consumers without any discrimination whatsoever."

TEAMWORK: "Adopt a participatory approach and work together at all levels in the conduct of our business."

INNOVATION & CREATIVITY: " We are a learning organization that embraces change and continuously enhances creativity and innovation in its business processes."
The Consumer Council of Zimbabwe has scored many successes to date. CCZ has successfully lobbied for specific consumer legislation in Zimbabwe, such as:

Consumer Protection Act : Cap14:44- which now enforces total protection of consumer rights in Zimbabwe
Small Claims Court Act, 1992 – mostly accessible to low income and middle income groups who can not afford legal representation.
Consumer Contract Act, 1994 – which protects consumers against unfair contracts.
Patients Charter- which seeks to create an environment of mutual understanding, participation and humane treatment of patients.
Competition Act, 1996 – encourages and promotes fair competition in all sectors of the economy.
Class Action Act, Chapter 8:17 -which makes provision for consumers to jointly seek legal redress.

Keywords

lobbying & advocacy, consumer education, research, networking, complaints handling

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