Mediatel Data

About

Established in 1996, Mediatel Data has emerged as a pioneer of technology innovations in the Call and Contact Center industry in Europe, the USA, Asia, Africa, and South America.
With customer satisfaction as our main value, we respond to their challenges, developing solutions that respond to their business and technological needs regardless of the domain of activity in which they operate.

With an internal team of dedicated developers and technical engineers, we implement the most complex systems quickly by applying project management methodologies adapted to our specific clients. We are agile in our work and have the resources necessary to develop long-term partnerships.

In the last years, we have set up an AI team that develops solutions dedicated to the field in which we operate. We have customized NLU implementations in banking, utilities, or medical services, developing AI engines regarding the management of non-vocal interactions or even non-vocal communication through advanced bots.

Well-known companies already use our services, which credits our work to over 28 years of best practices and experience!
We believe in our technology and its potential to accelerate communication!

Keywords

call center, contact center, crm, survey, reporting, predictive dialing, voice, video recording, ticketing, email, chat, social media integrated platform, omnichannel, multichannel, artificial intelligence, chat bot, nlu, machine learning, digital channels, workforce management, video inspector app, self service ivr, virtual agent, live monitoring, acd, asr, tts

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