Minerva CQ
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Minerva CQ is an AI copilot that makes contact center agents faster and calls shorter.
It drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution.
-Dynamic workflows guide agents faster
-Single screen UI simplifies agent experiences
-Dialogue suggestions coach agents on what to say
-Sentiment detection provides behavioral cues
-GenAI powered call summarization reduces post call work
-RAG powered knowledge surfacing makes agents smarter
-Human-in-the-loop ensures accuracy and continuous learning
Keywords
collaborative intelligence, artificial intelligence, realtime coaching, contact center, customer service, utilities, power, customer experience, telecom, workforce optimization, collaborative ai, generative ai, copilot
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