Newstel Worldwide

About

Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions.

Our roots are in e-commerce—founded in 2015 as the customer support team for a global e-commerce business, we understand the peaks and troughs of online retailing, how to expand customer support globally, and how to use technology to drive efficiency. Today, we work with leading online retailers and marketplaces and serve businesses in other sectors, such as travel and financial services.

Our multilingual support agents are native speakers, culturally attuned to customs and service expectations in different countries. They deliver exceptional customer experiences across multiple channels, including voice, chat, email, and social platforms like WhatsApp and Messenger.

We leverage technology to support our global clients by optimizing customer service and delivering measurable results. With extensive experience, we integrate and enhance existing solutions or assist in deploying new tools seamlessly.

Our expertise includes contact center technology setup, integration, and reporting, with a focus on platforms like Zendesk, Freshdesk, voice solutions and more. We also specialize in conversational and generative AI integration, partnering with industry-leading providers to deliver cutting-edge capabilities.

Through tailored solutions, we enhance process efficiency, boost customer satisfaction, and improve profitability, ensuring optimized operations for our clients.

We are a growing global team of over 200 passionate individuals, committed to performance, quality, and enhancing our clients' brands through outstanding customer service.

Keywords

multilingual customer service, translation service, online marketing, sales campaigns, contact centre, inbound, outbound, b2b, b2c, ecommerce, bpo, helpdesk integration, optimisation, omnichannel, 24, 7 support, back office support, ai technology, chat bot setup

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