DCS Communication Center
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DCS Communication Center,
your "Global Partner" in costumer management business process outsourcing since 1995.
Through a global team of approximately 2.200 dedicated employees, we work for our customers worldwide and in multiple languages.
We serve our innovative solutions, technology and expertise to support operational needs for our clients with the help of our well trained employees globally in the home office as well as at traditional locations in Izmir (Turkey), Dubai (UAE), Dobra (Poland), Sarajevo (Bosnia), Hamburg, Bremerhaven, Pasewalk, Wolgast, Frankfurt/Oder and Cottbus (Germany).
DCS Communication is a preferred partner due to its price-performance ratio and attaches particular importance to data protection and customer satisfaction. Compensated with a high-quality network structure, DCS offers you not only quality but also security. Our data center is located in Berlin. Highly secured server rooms and a high level of business continuity are a sign of the quality that DCS provides.
ISO 9001:2015 standard that quality management must meet
ISO 27001:2013 standard on information security management
ISO 18295-1:2017 Standard for requirements for customer contact centers
PCI DSS standard for processing cardholder information
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customer experience, customer management, business process solutions, bpo, b2b, sales, ominchanel, social media
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