PeterConnects

About

PeterConnects is an ISV (Communication Software) based in the Netherlands. More than 1500 customers worldwide use the PeterConnects products. PeterConnects is part of the Anywhere365 group.

WHAT DO WE DO?
Receptionists, switchboard operators, service desk employees have a key role in the success of your business. Every time they pick up the phone or respond to a message, they shape the way customers perceive your company.

PeterConnects enables meaningful connections by adding customer insight, reachability context and control to every omnichannel conversation in a single pane of glass. We offer a suite of software solutions that enhances your organization's communication.
This rich functionality is available for attendants, receptionists, contact centers and every employee:
• Automatic Call Distribution (ACD) – Handle and distribute large volumes of inbound conversations in an efficient way.
• Customer Insight – On the spot information from various line of business systems like Dynamics CRM, SalesForce, SAP and others.
• Reachability Context – View relevant customer information during every omnichannel conversation as well as employee availability, conversation history and reachability reporting.
• Control - Enable your employees to handle conversations quickly and efficiently.
• Single pane of glass – Display information from multiple sources in a single, integrated view.
• Monitoring and Reporting – Provide realtime statistics and performance information to maximize customer interaction and satisfaction.

OUR PRODUCTS
All PeterConnects products are designed to work on Microsoft Teams, Skype for Business and Cisco Unified Communications Manager, Webex Calling and BroadWorks.

The PeterConnects product family consists of PeterConnects Attendant, Receptionist, ServiceDesk, ManagerAssistant, OmniDirectory and ContextManager.

CONTACT
✉️ info@peterconnects.com
📱+31 (0) 10 592 7892

Keywords

telephony, software, skype for business, cisco, cisco unified communications manager, service desk, software development, customer service, customer experience, telecom, communication, customer contact, omnichannel contact, attendant, voip, call routing, directory, operator console, microsoft, saas, teams, collaboration, widgets, isv

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