Etech Global Services

About

Etech delivers next-generation BPO solutions. A global minority-owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. With over 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year, Etech has the flexibility and scalability to partner with organizations of all sizes.

Keywords

contact center services, quality assurance, development services, live chat services, speech analytics, quality monitoring, omnichannel customer experience, performance management, workforce management, call center services, call center solutions, contact center solutions, software development, artificial intelligence, machine learning, contact center quality monitoring, call center quality monitoring, software as a service, it staff augmentation, hire developers, call center outsourcing, it outsourcing, outsourcing, offshoring

Amenities

No amenities listed yet

Upcoming Events

No upcoming events scheduled

Frequently Asked Questions

No reviews yet. Be the first to review!

Social Links

Photo Gallery

No photos available

Contact Information

Business Info

Location

Business Hours

Business hours not available