easyOptima

About

easyOptima supports businesses seeking to optimize the efficiency of their Information Systems (IS) and improve their business processes, from SMEs to large accounts. easyOptima offers a modular platform that acts on the four main levers of digital experience to significantly satisfy and engage employees.

easyOptima offers 4 modules:
- Insight: measure, control, and continuously improve the digital experience of employees
- Event: broadcast targeted and personalized information in real time. Goal: increase your communication impact
- Assistant: guide employees in adopting their tools and developing their usage. Goal: reduce the volume of incoming tickets
- Diag: accelerate the resolution time for complex problems. Goal: facilitate the work of experts (L2/L3)

Benefits for clients:
- Exceptional service quality for business users
- Employee autonomy
- Simplification of access to support
- Reduction in the volume of incoming requests
- Time savings for the business, helpdesk, and level 2 and 3 experts

easyOptima's approach is fundamentally user-centric and offers a business vision rather than an IT vision. Their solutions have already enabled their clients to cut their diagnostic times by four or to save up to 1.5 days per business user per year. In some cases, the tool is so well-received that it has become the main channel of support, making POESI an essential player in the digital transformation of IT support.

Keywords

support, parcours utilisateur, chatbot, itsm, selfcare, servicedesk, helpdesk, assistance utilisateur, workplace, digital workplace, poste de travail, monitoring workplace, experience utilisateur, experience digital, experience numerique, monitoring poste de travail

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