Babel-Team | Strategic Solutions for Digital Innovation

About

At Babel-Team, with over 18 years of experience, we specialize in process automation and improving customer experience. We use innovative technologies such as Artificial Intelligence, Machine Learning, Robotic Process Automation (RPA), Cloud Computing, and API Integration. We have collaborated with over 900 clients, offering customized solutions that optimize operational efficiency and boost business growth.

Our focus is to impact your business performance by applying Artificial Intelligence and Advanced Automation.

For example, we can reduce the Average First Response Time (Apr) with the Replay Suggester,
reduce the Average First Response Time (AFRT) with the Ticket Summary Generator,
and finally, reduce the Average Resolution Time (ART) using the Help Article Generator.

Our procedures and technologies use the compliance and certification standards required by the United States and the European Union. As an example:
SOC 2 Type II, ISO 27001:2013, GDPR, PCI, SOC 3, CCPA, CSA, Cyber ​​Essentials and Cyber ​​Essentials Plus, SIG, Cyber ​​Essentials Plus, EU-US Data Privacy Framework, Swiss-US Data Privacy Framework, UK Extension to EU-US Data Privacy Framework, UK Extension to EU-US Data Privacy Framework, TX-RAMP.

Keywords

prospect acquisition, client conversion, digital marketing, email marketing, sales funnel, lead generation, marketing digital, customer experience, cx, freshworks, freshchat, freshdesk, process automation, customer support, customer journey, nps, machine learning, ia, cloud computing, make, api integration, rpa, omnichannel, voc, api, customer success, journey map

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