Contact Centre Association of Singapore

About

The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization that focuses on technologies, operational approaches for, and business issues of local and global contact centres. The CCAS offers seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities, and its annual Contact Centre Awards and Regional Contact Centre Industry Symposium.

Our Vision
To deliver value and reach of enterprise-wide customer experience in the contact centre industry through Thought Leadership, Education and Research.

Our Mission
To develop the awareness and professionalism of the contact centre industry in Singapore through Networking, Education and Research.

Objectives
To establish CCAS as a Thought Leader in Asia Pacific region;
To establish Singapore as the hub for quality Contact Centre in the Asia Pacific region;
To achieve government recognition of the Contact Centre Industry as an independent industry;

Keywords

breakfast seminars, contact centre site visits, annual symposium, networking events, annual awards, contact centre

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