MOVERY SA

About

At MOVERY we manage the interfaces of automotive brands with their retail networks and clients.

Our solutions include:

TECHNICAL TRAINING
We are the technical training partner to various car brands. Our services include the development and delivery of class room trainings, online trainings and practical training sessions in the workshop. We partner with state-of-the-art video production companies to create amazing video learning experiences for our training delegates.

CLIENT SATISFACTION SURVEYS
Our ACE system (Auto Customer Experience) records customer feedback via WhatsApp, SMS and Phone on behalf of car workshops, brands and insurance companies in over 20 African countries. Your client feedback is collected in a real-time database and is easily accessible online at any time.

PRODUCT WARRANTY SUPPORT
We audit car repairs done under manufacturer warranty or under independent extended warranty contracts: This includes technical reviews and financial- / process audits in a central technical facility or on-site at the dealership.

JIS LOGISTICS
Just-in-sequence supply of parts & car accessories to vehicle production plants. Each car needs a user manual, radio manual, cigarette lighter, and many other "loose" parts. We make sure the correct parts land in the right car at any time.

SPECIAL TOOLS DISTRIBUTION
We import and distribute special tooling and equipment needed to repair all generations of vehicle models. Tools & equipment can be ordered via our dealer web-shops. We also offer special tool loan-pools. These tools do not need to be purchased. They can be borrowed by dealers and motor body repairers for the respective repair jobs at the workshop.

CUSTOMER LOYALTY PROGRAMS
We administer customer loyalty programs (for example BestDrive's ContiSure tyre warranty program).

MULTI-CHANNEL CUSTOMER SUPPORT
We manage customer interaction centers for a wide range of topics (telematics, fleet, roadside assistance, technical helpdesk, sales, etc.).

Keywords

technical training, customer support, warranty suport, justinsequence logistics, customer loyalty solutions

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