isLucid

About

The company specializes in AI software for Sales and Customer Success (CS) teams. Their flagship product, CallCenter isLucid®, is a modular platform that transforms spoken conversations into written text, aiding communication and information retrieval. Its modules include Cloud Transcription, On-Device Transcription, Summarization, Cloud Search, Tasks and Tickets, and Agenda. These streamline processes, from transcribing calls and summarizing discussions to organizing tasks and assisting agents in customer interactions.

Additionally, the company offers Meeting isLucid®, a meeting assistant designed for Microsoft Teams. It extracts value from meeting transcripts, enhancing professionals' calls in recruitment, consulting, and product management. The tool integrates transcripts from any source, connects discussions with context, and optimizes meeting management.

The company's core value lies in enhancing Sales and Customer Success efforts through AI-powered tools. By converting spoken words to text, facilitating real-time information retrieval, and providing contextual insights, their solutions redefine customer engagement. With a commitment to integration and efficiency, these products empower businesses to excel in a competitive market, catering to modern needs for outstanding customer experiences and sales success.

Keywords

transcription, ai, machine learning, callcenter software, business process automation, robotic process automation, speech to text, custom ai models, custom ml models

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