The Voice of Your Customer

About

A certified minority-owned marketing consulting firm that specializes in engaging niche, diverse and hard-to-reach populations. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone.
The Voice of Your Customer offers the following services:
- Data Analysis
- Discrimination Testing
- Ethnographic Interviews and Observations
- Facilitations
- Focus Group
- In-depth Interviews
- Media Campaigns
- Mock Juries
- Mystery Observations and Program Compliance
- Online Research
- Operations Audits and Compliance Checks
- Product Testing
- Public Relations
- Research and Assessments
- Secret Shopping
- Social Marketing Campaigns

The Voice of Your Customer client list includes federal, state, regional and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers and educational institutions.

About the Owner
Crystal L. Kendrick, President of The Voice of Your Customer, has more than 25 years of global and domestic marketing experience specifically targeting hard to reach, underserved, international and niche populations. She holds a BBA in Marketing from Temple University and an MBA in Business Administration from Northern Kentucky University. Crystal completed Minority Business Executive Training Programs at Dartmouth College, Babson College and the University of Wisconsin.

Under her leadership, The Voice of Your Customer was named the NMSDC National Supplier of the Year and the Cincinnati PRSA Small Agency of the Year. Since 2007, The Voice of Your Customer has been recognized for outstanding achievements, innovation and community involvement by the Public Relations Society of America, South Central Ohio Minority Supplier Development Council, Women's Business Enterprise National Council, US Small Business Administration and Cincinnati Chamber of Commerce.

Keywords

research & assessments, call center operations, interviews & observations, focus groups, mock juries, online research, program compliance, secret shopping, discrimination testing, operations audits, media campaigns, social marketing campaigns

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