AcuCall, LLC

About

CenterMaster - Premier Contact Center Software Suite

AcuCall's cloud based software suite, CenterMaster, completely automates customer interaction management for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automatic call distribution, automated dialing, call recording, SMS Texting, scripting, reporting and more.

Our hosted software suite provides an efficient and effective solution along with the communication capabilities of the AcuCall telephony platform. This combination produces compelling improvements in the ability of our customers to manage large volumes of inbound/outbound communications at the lowest possible cost per contact and to retain and manage historical data and to measurably improve first time contact or response or resolution with their customers.

AcuCall develops proprietary software applications using best of breed technologies with strict adherence to industry standards. Our customer interaction engine leverages the Microsoft .NET framework and solutions foundation. AcuCall supports all major brand SIP telephone sets and they can be used with AcuCall's fully featured CaaS (Communications as a Service) IP/PBX. AcuCall also seamlessly integrates with any Hybrid, Digital or Legacy equipment as well as providing complete VoIP services.

Keywords

saascaas, ivr, crm, scripting, sms text, multimedia queuing, ip, pbx, sip, reporting, standard custom static, help desk, toll free blended services, social media analytics, dialer predictive, power, porgressive, call recording, ticketing, surveys, acd, chat

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