iContact BPO

About

iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service.

Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs.

Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries.

What we do best:

• Multi-channel customer care
• Smart collections
• Customer win-back
• Back-office support

What you can expect:

• More sales, better upsells
• Improved client retention
• Reduced operational costs
• Speedier business processing

Why iContact BPO?

• A highly skilled English-speaking team
• First-world infrastructure & systems
• 90% client retention rate
• Measurably better CX quality and higher first call/contact resolution

Recent accolades:

• National CX Operations Manager Winner 2024, CCMG Awards
• National CX Leadership Winner 2023, BPESA Awards
• National Compliance Winner 2022, BPESA Awards
• Global Quality Assurance Winner 2021, Contact Center World Awards

Connect with us now on info@icontactbpo.com

Keywords

offshoring, inbound customer support, customer service, customer experience, bpo, business process outsourcing, global business services, customer care, client services, customer support, backoffice support, contact center, call center, business processing, impact sourcing, outsourced consulting, client relationship, service delivery

Amenities

No amenities listed yet

Upcoming Events

No upcoming events scheduled

Frequently Asked Questions

No reviews yet. Be the first to review!

Social Links

Photo Gallery

No photos available

Contact Information

Business Info

Location

Business Hours

Business hours not available