The Center For Client Retention
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The Center For Client Retention provides research, training, and consulting services on how to improve the customer experience and increase loyalty. Our expertise includes:
• Measuring customer satisfaction and loyalty
• Identifying evolving customer service trends
• Providing insights on how to enhance the customer interaction
• Assessing and training employees on how to more effectively welcome, communicate and connect with customers
Keywords
customer satisfaction & loyalty, social media, businesstobusiness executive interviewing, employee engagement & connection, mystery shopping, retail, ecommerce
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