voiceweb

About

As its name suggests, Voiceweb is solely focused on Contact Center technologies and has been one of the earlier pioneers of Speech & Natural Language Understanding for Customer Service since 2001 when these technologies were just emerging from R&D labs to commercially viable products & applications.

Voiceweb Speech and Chat products are currently sold to over 20 countries in Europe, Middle East, Africa and Australia. Voiceweb products for Customer Self-Service include AI Speech Recognition and NLU engine, Voice Biometrics, Conversational IVR, Chatbots - all within a powerful No-Code design, collaboration & delivery omnichannel platform and fully based on Conversational AI and Generative AI technologies. The company also offers products for the contact center's agents: CCaaS, Live Chat and Agent Assist.

Enterprises in 20 countries have trusted Voiceweb to assist them in applying a customer-centric communication approach, meeting all their objectives and improving Customer Satisfaction. Utilizing ENELAI platform and support from our expert consultants -or local partners- our clients consistently achieve remarkable KPIs such as +65% NPS score, 8.5 CSAT score and 95% self-service.

Organizations such as Vodafone, MTN, AVAYA, Cosmote, Telekom, Raiffeisen Bank, ING Bank, Piraeus Bank, National Bank of Greece, Macquarie Bank, Alpha Bank, WIND, First Data, Emporiki Bank, HSBC, Millennium Bank, Proton Bank, Village Roadshow, ACS, AB, Claro, Tigo, Umniah, Globacom, Mobilink, Warid, Airtel, Vodacom, Orange, Bezeq, Movistar, Umniah, Asiacell, Globacom, Digicel, Tunisie Telecom have trusted Voiceweb to provide them with interactive services so that they can enhance the relationship with their customers.

For more product information, brochures and demos visit https://voiceweb.eu or contact us at hello@voiceweb.eu

Keywords

natural language understanding, natural language processing, voice authentication, customer experience solutions, speech analytics, user experience consulting, valueadded services, user interfaces, voice biometrics, mobile customer care, customer care solutions, artificial intelligence, intelligent assistants, chatbots, deep learning, voice user interfaces, vui design, conversational ai, customer engagement, analytics, customer value management, customer service

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