Alterna CX
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Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner.
Alterna CX's AI-based solution streamlines and organizes all the CX "signals" generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
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customer experience, text analytics, ai, voice of customer, measurement automation, experience improvement, nlp, machine learning, net promoter score, feedback analysis, sentiment analysis, customer insights, voice of employee, customer satisfaction, market research
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