PeakView Solutions

About

PeakView Solutions provides Automated, Seamless and Real-Time Applications to the Cable Television and other Customer Service Industries.

We strive to design our applications to improve productivity in all areas of your operations, including:


PeakView's Automated Services Include:
• Quota Management •PointView Automated Quota Management System
• Rate Management • Ratrix automated rate management
• WorkForce Management • WorkForce Pro
• Customer Service • Contract Labor Coordination and Logistics
• Inbound & Outbound Plans • Interactive Voice Response (IVR)
• Engineering • Billing System / Field Interfaces
• Billing System • Rate-Table Adjustment
• Online Ordering • System Health Check
• Finance • Customer Service Integration for CSR's
• Sales and Marketing • Phone Provisioning
• Specialized Dashboards and Reports


We can customize a unique economic solution to meet your company's needs. We have extensive experience with AS400 and Oracle platforms, and know the major billing-system vendors well. PeakView's management team has more than 75 years experience in the cable television and billing system operations, and we understand your daily challenges. We've designed our services to be easy-to-use and to need the absolute minimum IT support.

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