Hoa Sao Group

About

Bellsystem24 - HoaSao Joint Stock Company, formerly known as Hoa Sao Group, is one of the first companies in Vietnam to provide professional solutions and services on Contact Center and BPO (Business Process Outsourcing).

Deeply understand the concern of enterprises in the trend of severe competition in quality, service and looking for new opportunities in the background of globalization, we bring the solution for customers to be really served as the God as well as to keep the existing customers of the enterprises. Currently, Bellsystem24-HoaSao has 10 24/7/365 Customer Care Service Centers in 8 regions in the whole country, and the number of staffs have reached nearly 4,000 people. We contribute to the success of nearly 100 customers who are the enterprises trusting and selecting Hoa Sao to be long-term partner, who give Bellsystem24-HoaSao the mission of serving and supporting their "God".

Let's look at some important milestones during the development of Bellsystem24-Hoa Sao:

The 2012 year marked the clear transformation of the Bellsystem24-Hoa Sao with the switchboard system developed to number 8 with the companion of 2,300 agents. 

The 2014 year marked the founding of F.A.S.T Contact Center- the multi-tasking central office- quick establishing model of Bellsystem24-HoaSao, which allows enterprise to have a Customer Care Center carrying out professional Outbound service at the same time within the latest time of 07 days. F.A.S.T was born from the Eureka 2014 program with the criterion not skipping any creative ideas in the sphere of the Corporation.

In 2017, Hoa Sao & Bellsystem24 officially became a strategic partner, creating a new brand in the Contact Center & BPO market in Vietnam: Bellsystem24-HoaSao. In addition, the Contact Center Solution developed by Bellsystem24-HoaSao team: TELEHUB is officially launched to the market. 

After many years of research and development, Bellsystem24-HoaSao have been confident to own a chain of serivces and completed process for the activities contacting customers of the Enterprises with full of channels (Omni-channel) and interactive forms, which allows the connection between the Seller and the Buyer with typical cultural factors of Vietnamese consumers. By the typical technology products self-developed by Bellsystem24-HoaSao, and the stragetic co-opeartion with leading brand-names about high level technology in the world, we commit the most excellent achievements to our Partners.

Keywords

gift services, outbound call center services, communications services, inbound call center services, vip customer care services, consulting servives, training services, contact center services

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