The Launchpad Team

About

We are a fast-growing business services provider of high impact virtual staffing. With operations in US and Philippines, The Launchpad specializes in delivering, consistent profit increasing impact by delivering:

1. Supercharged sales outreach campaigns
2. Elevated client experience through high performance CSR's

Heavily focused on people, processes and technology, we offer a specialized set of solutions that help your business maximize profit & productivity by creating cost efficiencies through continuous process re-engineering, technology and quality control processes.

We are business coaches at heart and are driven to unlock potential in every client we work with. Our unique coaching approach to serving clients allows The Launchpad team to create levels of impact competitors cannot come close to matching. The key lies in our ability to customize our services to match the uniqueness in each business. Working with The Launchpad is not just rewarding, it's transformative.

What makes us different:
• We are obsessed with delivering a level of service that constantly exceeds our client's expectations.
• Our entire team is personally & professionally aligned (& financially motivated) to help our client's businesses thrive.
• We take our work seriously enough to not treat it like work, because what we do at work is our way of life.
• Our business beliefs
o Stagnation is death = we must constantly evolve
o We expect more from our self than any client ever would.
o Always: Under commit & over deliver
o Our biggest competitor is our own complacency.
o Handpicked and well-trained customer service team.
o Every client is not a match for us.
o When there's a problem, act fast to correct it.
o Failure is the # 1 key to success

From first contact with Launchpad, you'll know something is different.

Keywords

bpo services, customer satisfaction, business transformation, email response, customer service, productivity, b2b lead generation, ecommerce csrs

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