GAP Srlu

About

GAP - IN RELATION WE TRUST
We are the first Italian company that designs, creates and manages processes based on the return on relation.

The economy is based on relationships of trust: without trust no economic exchange or transaction would be possible. The capital of trust between a company and its customers is perhaps the most important asset for competitiveness and growth.
Since 2002 we have been helping companies to create, manage and develop relationships of trust with their customers, current and potential ones.
We are side-by-side with companies from the design of the type of relationship they aim to establish with their customers, to the definition of the most appropriate communication tools and channels, up to the execution and management of relationship processes between companies and their customers.
We are different because:
+ We are the first in Italy to design, create and manage processes based on the return of the relation (ROAR – Return On Any Relation): we measure the returns for the company (eg. increased revenues, reduced costs, increased customer loyalty) reached thanks to improved relationship processes.
+ We know and manage all communication and relationship channels, technologies and tools, even the most innovative ones, and we are therefore able to offer the most affordable solutions to optimize the relationship between the company and its customers.
+ We systematically invest in R&D activities to provide always the most advanced solutions.
+ We are certified UNI CEI ISO / IEC 27001, Information Security Management System Standard.

Keywords

relation processes projecting & executing, ict solutions development & management, bpo relations

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