Versay Solutions

About

You don't get a second chance to make a first and lasting impression. That's why it's so important for every customer contact not only to meet, but also to exceed, your customers' expectations. As the contact center continues to play a central and strategic role for many businesses, the need to provide better customer service at a lower cost is paramount. For many, speech is the answer, because it enables companies to automate more calls, driving significant cost savings and service improvements.

Automating a transaction, however, is only half the story. The overall success of any speech application is determined by your callers' perception of the total interaction. At Versay, we call this critical success factor the caller experience. "Self service" doesn't mean that your callers should be mired in layers of touch-tone menus, endlessly punching buttons. The experience should be intuitive, accurate, effortless, engaging....in other words, compelling. It's simple. A compelling caller experience propels rapid user adoption, which translates into a strong return on investment.

Versay is committed to helping companies replace aging proprietary IVR systems with conversational speech solutions. Our solutions are based on two fundamental principles: that the caller experience is the most important success factor, and that open standards, such as VoiceXML and SIP based VoIP, provide the greatest flexibility, control, and investment protection. We leverage these standards to ensure that the application is independent of the underlying platform, thus maximizing portability between hosted, premise based, and blended deployment options.

Keywords

contact center voice solutions, ivr, speech recognition, natural language processing, voice biometrics, vui design, voicexml application development, sip voip telephony, cti, usercentric analytics, analytics, intelligent assistant, service design, usability, artificial intelligence

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