Member Loyalty Group

About

Member Loyalty Group was established to solve a common credit union problem – measuring, managing and taking action on member feedback.

To provide that measurement across the credit union industry, and to do so in a collaborative fashion, Member Loyalty Group cemented an exclusive partnership with Medallia and other industry leaders.

Today, that partnership, along with the financial backing from participating credit unions, has established a consistent, trustworthy Voice of the Member benchmark.

Keywords

member loyalty, credit unions, net promoter score benchmark, member surveys, member engagement, net promoter score, voice of member, member satisfaction

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