Primas Group

About

Primas Group has helped our global customers digitally transform their business since 1994.
At Primas, we see things from our clients' perspectives to help them design and implement digital solutions that fit into their enterprise's ecosystem at particular phases.
Our End-to-End solutions offer:

- AI Self-Service solutions help businesses improve CSAT and self-service containment by answering customers faster and saving human agent time using Primas IVA Platform and Development service.
- Contact Center & Omni CX solutions help Business Improve CSAT and FCR by giving the existing Contact Center Omni-channel capabilities, AI-powered IVR, Agent AI-Assist…
- Cloud services help Businesses form a robust infrastructure across Global Clouds.
- Network services help Businesses connect devices and systems seamlessly across LANs, WANs, and Cloud.
- Cyber Security services help businesses prevent and detect security threats, whether they are on your On-Premise or in the Cloud.

Keywords

contact center, cti, customer journey, selfservice, ivr, call center, custom workflow, rpa, ehr integration, hyperpersonalization, appointment reminder, billpay automation, pharmacy communications, chatbot, omnichannel, patient experience, patient access, cloud, genai, security, networking, azure, aws, google, chatgpt, nlp, iva

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