KANA Software

About

KANA understands the value of great Customer Service experiences. We provide on-premises and cloud
solutions for large enterprises and mid-market organizations, and by unifying and maintaining context
for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced
handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900
enterprises – including many of the Fortune 500 and more than 250 government agencies. At KANA, we
help create differentiated and personalized customer experiences that count.

KANA is based in Silicon Valley, California and has offices worldwide. For more information visit
www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware.

Keywords

software, information technology, customer experience management, multichannel customer service, knowledge management, email management, online customer support community, web self service, government crm, dynamic case management, social media monitoring, customer engagement optimization

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