Helion Market Research

About

Helion Market Research is one of the world's leading Mystery Shopping agencies, with a focus on Customer Experience Measurement, Sales Channel Measurement, Sales Channel Effectiveness & Business Intelligence. With a 400.000+ field force in 100+ countries worldwide we are specialized in multi-country research solutions.

A broad range of tailored & insightful research solutions have helped already hundreds of clients across different industries achieving a higher customer experience, sales and trade-marketing performance.

We use the methodology of Mystery Shopping & Auditing to measure your branded tochpoints, be it Sales, Trade-Marketing or Customer Experience focused.

We are a recognized leader in our domain, with more than 15 years of experience. Consulted by leading brands, Market Research & Consulting agencies for our experience.

Helion performs multi-country mystery shopping programs and retail audits across different industries:
- Automotive
- Technology
- Financial Services
- Consumer Goods
- Retail
- Health & Personal Care
- Fashion & Lifestyle
- Travel & Hospitality

Keywords

mystery shopping, retail audits, brand recommendation, customer experience, multicountry research, pricing research, cx research, voice of the customer, customer feedback, customer loyalty, employee experience, employee engagement, customer satisfaction, touchpoint management, customer advocacy, customer journey, net promotor score, shopper insights, brand experience, consumer insights

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