GroupLink Corporation

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By applying its cloud-based eWorkflow solutions in the office or while working-from-home (WFH), GroupLink Corporation enables its customers to increase revenue, manage customer relationships and deliver world-class customer and business process service. GroupLink's vision is to delight its customers by delivering high-performance support services, support materials, and software solutions that leverage existing IT investments. GroupLink strives to exceed customers'​ expectations through its best practices help desk, incident management and CRM solutions.

GroupLink's everything HelpDesk is a mobile, web/cloud-based, user-friendly help desk solution. This software fulfills the needs of multiple departments, including HR, IT and Maintenance, for request/resolution tracking and workflow management.

GroupLink for SafestSchools is a cloud-based student issue & incident resolution solution for school and district stakeholders to record, communicate and collaborate on the most relevant, accurate information to benefit the individual student.

The GroupLink Workflow Process and Incident Tracking solution gives key performance indicators showing team member performance, incidents by category and location with elapsed time, and any other areas of concern. By using cloud-based eWorkflow, resolution accountability, collaboration and outcomes are greatly improved.

GroupLink's eReferrals (for banking & financial institutions) and ContactWise CRM centralize and manage contact information and service history for organizations of every size. This solution provides technological and business benefits, including key integration with email, mobile devices, application and data. Implement this software to capture all critical data and potential revenue, and manage costs with reduced work time.

Keywords

preventive maintenance, software, help desk, crm, customer relationship management, groupwise, service support, zenworks, workflow, student behavior management, trouble ticket management, k12, higher education, universities, colleges, office365, linux, banking

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