Ultracomms

About

As the first cloud contact centre services provider in Europe, and a supplier of cloud and on-site PCI DSS level 1 certified solutions, Ultracomms has been providing inbound, outbound and blended services for over a decade. Our unique approach to development and support based on collaboration ensures the solutions we provide are tailored to fit individual client needs and are able to flex and adapt as requirements and technology demands change.

With customer-led feature development and proactive campaign monitoring and support we are able to help clients achieve maximum productivity while delivering best-in-class service to their end customers - enabling them to remain at the forefront of the rapidly evolving contact centre market.

Our open standards development philosophy ensures our cloud and on premise solutions are simple to integrate with any telephony infrastructure, software or CRM system, and our leading technology partners enable us to deliver advanced Omni-channel features to provide a complete contact centre solution.

Contact centre technology to improve performance

PCI DSS level 1 certified cloud and on-site solutions

Resilient, flexible and scalable to suit your ongoing needs

Simple integration with your existing infrastructure and any software or CRM system

Advanced speech analytics to enhance your customer experience

Data management and reporting made simple

Proactive campaign monitoring and support

In-house R&D delivering customer-led features and solutions

Keywords

predictive dialler, acd, automatic call distribution, ivr, interactive voice response, call blending, cti, computer telephony integration, network voice recording, pci dss compliance, pci solutions, speech recognition, speech analytics

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