TPG, Inc.

About

Launched in 1996 by Founder/CEO Lisa DeFalco, TPG was a human consultant-only business until 2021 when Anna®️ was born, an AI-based post-call Quality Assurance(QA) tool for contact centers. Anna® offers post-call QA, BI, predictive analytics, predictive language intelligence (BI on steroids), and personalized analytics-based agent development coaching. We also continue to employ in-house expert QA consultants, an army of human behavioral science analysts who empower our clients to successfully implement Anna®'s prescriptive insights. Anna® runs a regression correlation analysis to identify which agent skills or behavior will have the greatest impact on your business outcome. And she does that by converting your call & interaction data into actionable insights that accurately predict business outcomes at a 90%+ certainty. All of this was enabled by training Anna® on 180 million examples, and billions of data points accumulated over a quarter of a century by Lisa and her team of experts.️

Keywords

ai, conversational analytics, agent coaching, supervisor mentoring, predictive benchmarking, predictive analytics, roi forecasting, predictive models, benchmarking simulator, postcall quality assurance, postcall quality management, 100 qa, actionable business intelligence, predictable performance improvements, human behavioral science analysts, voc, measurable business outcomes, datadriven insights, aqa, conversational intelligence

Amenities

No amenities listed yet

Upcoming Events

No upcoming events scheduled

Frequently Asked Questions

No reviews yet. Be the first to review!

Social Links

Photo Gallery

No photos available

Contact Information

Business Info

Location

Business Hours

Business hours not available