Customer Imperative (acquired by Higher Logic)

About

Customer Imperative helps companies scale revenue by deploying customer success teams, processes and technology. With a deep focus on B2B SaaS, Customer Imperative serves CEOs, CROs, COOs and Customer Success leaders to help grow revenue faster while improving the customer experience. Companies that partner with us see immediate returns in revenue growth, customer retention and customer lifecycle management. We are a Gainsight certified partner for consulting, implementation and managed services.

Here are some of the results we've driven over the last 18 months:

- Developed a Customer Success program to increase retention and renewal rates at a $25MM company
- Reorganized sales and customer success functions to increase customer upsell revenues at a $60MM company
- Built customer segmentation and expansion campaign for a $150MM payments company
- Defined client services and success organization for a rapidly growing $15MM software and services company
- Created a customer success playbook to drive platform adoption for a $25MM software company
- Developed the job specification for and supported the hiring of an SVP, Customer Success role for a $15MM software company
- Supported acquisition due-diligence process for a $1B private equity fund

We tailor our services to fit the needs of each client but also offer pre-packaged customer success engagements.

Drop us a line to learn more:
letschat@customerimperative.com
(843) 790-5224

Keywords

customer success, saas, customer engagement, professional services, customer lifetime value, consulting, enterprise software, organizational structure, customer segmentation, customer journey, customer success leadership, customer experience, product marketing, product management

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